Feedback & Complaints

Your voice matters. Help us improve our services and support.

Carers & Disability Link are committed to providing the best possible support for Carers, individuals living with disability, and older people. Your feedback and/or complaints help us to grow, adapt and ensure we are meeting the needs of our communities and continuing to improve our services.

Share your experience

We’d love to hear your thoughts about your recent experience with Carers and Disability Link. Whether it is positive feedback (such as a compliment), feedback where we could improve our services, or a more serious complaint, your input is incredibly valuable.

By giving feedback, you’re helping us continue to provide high quality service and support.

How your feedback and/or complaints help

Improves our programs and services.
Informs our team on how to better support your needs.
Guides future community initiatives and partnerships.

A member of our team may follow up with you to gather more information or offer support based on your feedback. For a complaint, a Complaints Officer will contact you to decide how to best manage the complaint and the outcome you are seeking to resolve this. If you do not want a member of our team to follow up with you regarding your feedback and/or complaint, please state this in your message.

Your feedback and/or complaint can be provided in a number of ways

Visit your local office
Via the form on this webpage
By phone on 08 8562 4000
Send an email to your Coordinator, or feedback to enquiries@cadl.support, complaints to qrc@cadl.support.
Write a letter to Carers and Disability, 15 Second Street, Nuriootpa SA 5355 marked attention to Administration to give your feedback via post, or attention Quality for complaints.

If you are not comfortable with providing feedback and/or complaint to CADL, or are unhappy with the CADL process, you can contact the Australian Information Commission.

If you need assistance in making a complaint, we are able to help you. You may also seek support from your client representative, family, a friend or an independent advocate in making a complaint. For more information, or to contact an independent advocacy service, you can reach out to: